Every project aims to introduce a new product/service or to change an existing one. Achieving the goal is expected to bring about benefits to the organisation (e.g. a new organisation-wide document management system can increase productivity by introducing a new way of searching, reading and filing documents). A project can also be seen as a transformational process, which turns ideas into reality. Projects may be carried out to maintain current business operations (e.g. sustain the current level of service, relationships, productivity), to transform business operations, or to improve the way of working so the organisation can be more efficient in the future.